Align Customer experience (CX) with user experience (UX)

The Enterprise Survey Platform empowers you with the capability to track and provides the metrics you need to analyze the customer satisfaction and improve the overall customer facing processes. Customer experience (CX) analysis and user experience (UX) design makes your services more customer facing.

Twin products Haapi & CHI Express helps to increase CX, more than only NPS or CSAT, customer satisfaction like never before. Enhanced capabilities in improvement of Customer Satisfaction through BI analysis of Customer Satisfaction Index in retail, hotels and resorts, healthcare, hospitality and service industry verticals. Capturing accurate customer happiness responses in real-time in now effortless and hassle-free. Enjoy real-time analytics with in-depth reports and dashboards using the platform, you can drill-down into the data based on market segments or brand tracking and CX reporting. Review CSAT and NPS charts, graphs and other data visualization reports. The solution provides quick access to facts with reports, analysis, dashboards, scorecards, real-time information, statistics and the flexibility to manage information Customer Experience Framework

KPI & BI Indicators are using seamless connectivity with an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. Integrate with Intuitive KPI Dashboards to establish and monitor results and real-time analytics for quick business decisions for your enterprise

Customer Experience Management SaaS model allows your service delivery application integrated with Haapi – Happiness Analysis Application Programming Interface to capture customer sentiment and satisfaction responses through the API interfaces. The Haapi customer satisfaction framework empowered with the benefits of SasS model, integrated with interactive kiosks, mobile application, email or SMS or CATI or CAPI method.