Enterprise survey platform with intuitive real-time survey reports

Easy to create CSAT or NPS surveys that capture customer insights on mobile devices, by email, SMS or WhatsApp. Create professional templates and content for each message sent to customers by picking data points from relevant fields. Maximize customer satisfaction, manage resources and optimize processes by implementing a real-time customer feedback management solution. CHI® Express provides simple online interfaces to configure and schedule CSAT & NPS surveys integrated with your CRM system.

Customer ratings can be a vital tool for building trust. Dashboards to review customer CSAT & NPS and encourage your promoters to share to gain more customers. Automatically trigger CSAT & NPS Survey Campaign for real-time analytics. Generate alerts and action points within your organization.

Analyze in-depth reports and dashboards through CHI® Express, drill-down into the data based on market segments or brand wise reporting. Review CSAT and NPS charts, graphs and other data visualization reports. CHI® Express provides quick access to facts with reports, analysis, dashboards, scorecards, real-time information, statistics and the flexibility to manage information Customer Experience Framework

Expectations, address dissatisfaction by action points within your organization. Refer CHI® Express Customer Satisfaction Survey

API integration works with any CRM like Salesforce, Microsoft Dynamics, or other third-party CRM systems. Supported through a simple and powerful Haapi™ Customer Experience Framework Api. Integrated and manage IT applications to analyze and consolidate customer satisfaction ratings through your enterprise IT applications.

The Happiness Analysis API framework Haapi™ acts as an interface between your enterprise system and customer experience management survey feedback analysis based on real-time customer survey responses. Integrate with Intuitive KPI Dashboards to establish and monitor results and real-time analytics for quick business decisions for your enterprise

Customer Experience Management SaaS model allows your service delivery application integrated with Haapi – Happiness Analysis Application Programming Interface to capture customer sentiment and satisfaction responses through the API interfaces. The Haapi customer satisfaction framework empowered with the benefits of SasS model, integrated with interactive kiosks, mobile application, email or SMS interface through the Haapi™ Customer Experience Framework Api