We help to implement IT strategy aligned with your business goals. Our experience in     IT consulting & Solution helps you in technology planning, implementation and system integration with external and internal digital resources. We help to implement end-to-end IT solutions or custom development, system integration and data migrations.

We offer Inbound and Outbound Call Center Services, Back-office Services and     Contact Center Services for customer service excellence to your customers. Specialized and integrated Contact Center Services includes Email Support, Customer Service, Inquiry Handling, Live Chat Support and After-sales Customer Service (Refund, Return, and Claim Processing).

Logica infotech helps creating integrated enterprise mobile applications by understanding your current business processes to identifying gaps and creating strategic imperatives for complete digital transformation. Use mobile app development services to implement policies for process improvement and automation with the help of our process improvement consultants.

Intelligent and Orchestrated BPO Services provider from India helping international customers for 11+ years, proven process to manage and automate the outsourced process for Healthcare, Banking, Insurance, Financial and legal BPO and KPO services. Helping outsourced process like Tech Support Services, Market research Services, Medical Records Indexing Services, EMR Indexing Services, HIPAA compliant BPO and KPO Services, underwriting process for life expectancy.

Predictive Customer Engagement Platform is part of an integrated customer insights analytics solution, primarily driven by data visualization from primary and secondary customer engagement data sources. Using primary customer engagement data from your CRM, Campaigns and Loyalty Programs, it provides a multi-channel, automated workflows based predictive data analysis solution - allowing brands to connect analyze with their customer data and get rich insights about customers engagement patterns and use them for analytics for customer acquisition, and loan underwriting, SME Lending, fraud detection and more.

AI technologies helps to automate routine tasks across value chains with many benefits like hybrid bot solution – attended and unattended AI solutions blended together. Helps to automate decision making of repetitive tasks required like for brand analytics, brand trackers, insight driven customer grievance management, predictive analytics, market analysis and risk identification in insurance, banking and medical management, where the repetitive tasks are executed by virtual workforce (robots) instead of humans.We have developed proven processes, methodologies and tools over the past 10 years by leveraging our experience in IT consulting services impacting business goals.

We provide full-service market research services, from initial study design through final report. We help in brand tracking survey with advertising campaign for market research practices and consumer research in following verticals: Advertising Awareness & tracking, Brand Equity & brand awareness, Positioning, Usage & Attitudes, Consumer Segmentation, Customer Journey, Concept Testing, Customer Satisfaction, Pricing / Usability Study and Opinion Polls.

CHI® Express Customer Experience Management dashboards provide real-time CX reporting of summarized results from transactional CSAT and NPS surveys integrated with your CRM or POS or ERP system. The survey solution not only collects customer satisfaction data, we help you to have statistically significant deep-rooted analysis of customer engagement data from online survey platform. The tool offers detailed CSAT & NPS dashboard reporting functions, and on your request our research team goes one step further to provide custom analyses. Our experienced analysts will translate the figures into comprehensible insights that allow you to take action.