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Design thinking, rapid prototyping, user interface design, and mobility enablement for managed IT services for Software Consulting, Software Development and Product Development and Software Development Outsourcing.Learn More
Transform your legacy IT applications with modern user experience and transform applications to cloud environments from legacy applications using API services, managed IT Consulting Services and dedicated IT support team.Learn More
Scrum methodology is followed for of software product development scrum methodology ensures adaptable, fast, flexible and effective agile framework that is designed to deliver value to the customer throughout the development of the IT product.Learn More
We provide inbound call center services to handle customer calls on behalf of your customers and make sure their requests are fulfilled for Customer Support, Help Desk, product or Service Inquiry, Product Information Requests and Technical Support.Learn More
Out Outbound call center services are sales-focused, and we make sure your requirement for Appointment Scheduling, Information Verification, Lead Generation, Customer Survey, Telemarketing and Third-Party Verification to unlock several revenue-generating opportunities.Learn More
Our contact center service typically include all types of customer contact, including emails, webchats and social media interactions having the ability to integrate with CRM software; enhance customer experience through improved interaction monitoring capabilities and integrate with social media.Learn More
We help to implement IT strategy aligned with your business goals. Our experience in IT consulting & Solution helps you in technology planning, implementation and system integration with external and internal digital resources. We help to implement end-to-end IT solutions or custom development, system integration and data migrations.
We offer Inbound and Outbound Call Center Services, Back-office Services and Contact Center Services for customer service excellence to your customers. Specialized and integrated Contact Center Services includes Email Support, Customer Service, Inquiry Handling, Live Chat Support and After-sales Customer Service (Refund, Return, and Claim Processing).
Logica infotech helps creating integrated enterprise mobile applications by understanding your current business processes to identifying gaps and creating strategic imperatives for complete digital transformation. Use mobile app development services to implement policies for process improvement and automation with the help of our process improvement consultants.
Intelligent and Orchestrated BPO Services provider from India helping international customers for 11+ years, proven process to manage and automate the outsourced process for Healthcare, Banking, Insurance, Financial and legal BPO and KPO services. Helping outsourced process like Tech Support Services, Market research Services, Medical Records Indexing Services, EMR Indexing Services, HIPAA compliant BPO and KPO Services, underwriting process for life expectancy.
Predictive Customer Engagement Platform is part of an integrated customer insights analytics solution, primarily driven by data visualization from primary and secondary customer engagement data sources. Using primary customer engagement data from your CRM, Campaigns and Loyalty Programs, it provides a multi-channel, automated workflows based predictive data analysis solution - allowing brands to connect analyze with their customer data and get rich insights about customers engagement patterns and use them for analytics for customer acquisition, and loan underwriting, SME Lending, fraud detection and more.
AI technologies helps to automate routine tasks across value chains with many benefits like hybrid bot solution – attended and unattended AI solutions blended together. Helps to automate decision making of repetitive tasks required like for brand analytics, brand trackers, insight driven customer grievance management, predictive analytics, market analysis and risk identification in insurance, banking and medical management, where the repetitive tasks are executed by virtual workforce (robots) instead of humans.We have developed proven processes, methodologies and tools over the past 10 years by leveraging our experience in IT consulting services impacting business goals.
We provide full-service market research services, from initial study design through final report. We help in brand tracking survey with advertising campaign for market research practices and consumer research in following verticals: Advertising Awareness & tracking, Brand Equity & brand awareness, Positioning, Usage & Attitudes, Consumer Segmentation, Customer Journey, Concept Testing, Customer Satisfaction, Pricing / Usability Study and Opinion Polls.
CHI® Express Customer Experience Management dashboards provide real-time CX reporting of summarized results from transactional CSAT and NPS surveys integrated with your CRM or POS or ERP system. The survey solution not only collects customer satisfaction data, we help you to have statistically significant deep-rooted analysis of customer engagement data from online survey platform. The tool offers detailed CSAT & NPS dashboard reporting functions, and on your request our research team goes one step further to provide custom analyses. Our experienced analysts will translate the figures into comprehensible insights that allow you to take action.
Managed services for Software Consulting, Software Development and Product Development and software development outsourcing.LEARN MORE
Outsource your Inbound and Outbound Call Center process, Back-office processing and Contact Center process.LEARN MORE
Help to manage the outsourced BPO & KPO process for Healthcare, Retail, Insurance, Financial sector.LEARN MORE
Integrated CX and brand tracking system.LEARN MORE
Customer insights, voice and text data capture & analytics.LEARN MORE
We Create Engaging Digital Products, Experiences & Platforms that Accelerates Businesses.
Specializing in Face Detection, Voice, Image, Text Analytics, NLP, RPA AI tools & technologiesLEARN MORE
Connect with real-time analytics and reporting using cloud assets.LEARN MORE
Below is a list of case studies from selected projects successfully executed by us. You can find out respective business case studies you are interested to review.
An integrated portfolio management solution helps in identifying and managing cases, enables to make optimal investment decisions like profitability and claims trends.
AI driven underwriting system process Electronic Medical Records or EMR, regulatory and HIPAA authorizations are used for data modelling, classification improving underwriter efficiencies and productivity.
We have following certification and associations with philosophy of quality service delivery.
Logica Infotech is an ISO 9001: 2015 certified company, The Quality Management System Scope includes "IT Consulting, KPO and Customer Experience Management Service.
CRISIL Rating SME2 ‘High’ level of creditworthiness rating by CRISIL, a global analytical company providing ratings, research, and risk and policy advisory services.
Logica Infotech is an ISO 27001:2013 certified company, The Information Security Management System Scope includes "IT Consulting, KPO and Customer Experience Management Services".
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